CVE-2024-57726 | SimpleHelp remote support software v5.5.7 and before has a v… | CVSS 9.9 CRITICAL

Description

SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.

Metadata

CVE ID: CVE-2024-57726
State: PUBLISHED
Assigner: mitre
Reserved: 2025-01-09 00:00 UTC
Published: 2025-01-15 00:00 UTC
Last updated: 2026-04-25 03:55 UTC
Primary CWE: CWE-862
CWE-862 Missing Authorization
Vendor / Product: n/a / n/a
Sources: cve.org · NVD

Severity & Metrics

9.9 CRITICAL CVSS 3.1

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H

SSVC — CISA Coordinator

Exploitation: ACTIVE
Automatable: no
Tech. Impact: total

CISA Known Exploited Vulnerability

Vulnerability name: SimpleHelp Missing Authorization Vulnerability
Vendor: SimpleHelp
Product: SimpleHelp
Added to KEV: 2026-04-24
Due date: 2026-05-08
Ransomware: Known use

Required action

Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.

CISA description

SimpleHelp contains a missing authorization vulnerability that could allow low-privileged technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.

Affected products (1)

Vendor	Product	Platform	Versions
n/a	n/a	—	n/a

Weakness (CWE)

CWE	Source	Description
—	cna	n/a
CWE-862	adp	CWE-862 Missing Authorization

CVSS scores (1)

Score	Severity	Version	Source	Vector
9.9	CRITICAL	3.1	adp	CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H

References (2)