CVE-2026-45295 | FreeScout is a free help desk and shared inbox built with PH… | CVSS 6.5 MEDIUM

Description

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.219, the open tracking endpoint `GET /thread/read/{conversation_id}/{thread_id}` allows unauthenticated attackers to enumerate valid conversation and thread IDs, and modify thread state (`opened_at` timestamp) without any authentication. Version 1.8.219 patches the issue.

Metadata

CVE ID: CVE-2026-45295
State: PUBLISHED
Assigner: GitHub_M
Reserved: 2026-05-11 20:14 UTC
Published: 2026-07-20 17:21 UTC
Last updated: 2026-07-20 21:42 UTC
Primary CWE: CWE-639
CWE-639: Authorization Bypass Through User-Controlled Key
Vendor / Product: freescout-help-desk / freescout
Sources: cve.org · NVD

Severity & Metrics

6.5 MEDIUM CVSS 3.1

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N

SSVC — CISA Coordinator

Exploitation: PoC
Automatable: yes
Tech. Impact: partial

Affected products (1)

Vendor	Product	Platform	Versions
freescout-help-desk	freescout	—	< 1.8.219

Weakness (CWE)

CWE	Source	Description
CWE-639	cna	CWE-639: Authorization Bypass Through User-Controlled Key
CWE-862	cna	CWE-862: Missing Authorization

CVSS scores (1)

Score	Severity	Version	Source	Vector
6.5	MEDIUM	3.1	cna	CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N

References (1)

https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-qjr9-6v9q-3r72 https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-qjr9-6v9q-3r72